HCC – 09/26 – Provision of Reablement Services
Scope
Reference
HCC2618115 – HCC2618125
Description
Hertfordshire County Council is currently out to procurement for the Provision of Reablement Services.
Reablement Services provide short-term support to Individuals in their homes. This can be following hospital discharge, illness, or acute episode, or for people who are new to care. Reablement Services aim to restore confidence and independence. The Council takes a “Reablement First” approach meaning that everyone new to care is considered for the service and should only be opted out where Reablement is not deemed to be the appropriate service. These services are provided for up to four weeks (six in exceptional circumstances), are non-chargeable and are delivered without a Care Act eligibility assessment, helping to prevent long-term dependency.
There will be one Reablement Provider for each lot area. A maximum of 4 lots will be awarded to a single Reablement Provider.
These Services are being tendered under 11 lots in line with the Unitary Authority boundaries as outlined in the table below:
Lot number Lot Title
Lot 1 Central 1 (Welwyn Hatfield)
Lot 2 Central 2 (Stevenage)
Lot 3 East Brox 1 (Broxbourne)
Lot 4 East Brox 2 (East Herts)
Lot 5 SW 1 (Three Rivers)
Lot 6 SW 2 (Watford)
Lot 7 SW 3 (Hertsmere)
Lot 8 West 1 (Dacorum West)
Lot 9 West 2 (Dacorum East)
Lot 10 West 3 (St Albans South)
Lot 11 West 4 (St Albans North)
Full details are in the Specification, Schedule 1 of the Contract document.
This procurement is an open process. Organisations wishing to take part in this project are invited to ‘express an interest’ and also ‘opt in’ which will give access to the full procurement documents in the e-tendering system.
To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 8th October 2026
Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline.
Please ensure that where possible documents are uploaded as a PDF and that file names are succinct.
Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above.
Tenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate.
Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.
To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home
Please Note: The TUPE Employee Liability Information has been provided along with other documentation for this procurement. TUPE related information must be protected as personal data in accordance with the requirements of Data Protection legislation and must also be kept confidential. By clicking on the View Details button and accessing the documentation for this procurement, Tenderers agree:
a) To undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party .
b) That under no circumstances will any of the information be disclosed by your organisation to any third party without the Council’s prior consent in writing.
c) That the information supplied will be stored securely and destroyed or returned to the Council, after your Organisation’s bid has been submitted or you decide not to proceed with a tender submission.
d) That you will indemnify the Council for any losses, arising from your breach or breach by any of your personnel of these confidentiality requirements specified above and data protection requirements in relation to TUPE Employee Liability Information.
e) The requirements above apply whether the supplier uploads a tender response to this procurement or not.
Total value (estimated)
- £44,092,982 excluding VAT
- £52,911,580 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2027 to 31 March 2030
- Possible extension to 1 April 2032
- 5 years, 1 day
Description of possible extension:
The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years.
Main procurement category
Services
CPV classifications
- 85000000 – Health and social work services
- 85300000 – Social work and related services
- 85310000 – Social work services
- 85312000 – Social work services without accommodation
- 85320000 – Social services
Contract locations
- UKH23 – Hertfordshire
Lot constraints
Description of how multiple lots may be awarded:
Please refer to section 4.7 of the Instructions to Tenderers document
Lot 1. Central 1 – Welwyn Hatfield
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 1
Lot value (estimated)
- £4,372,339 excluding VAT
- £5,246,807 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Central 2 – Stevenage
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 2
Lot value (estimated)
- £3,019,571 excluding VAT
- £3,623,485 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. East Brox 1 – Broxbourne
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 3
Lot value (estimated)
- £4,420,652 excluding VAT
- £5,304,782 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 4. East Brox 2 – East Herts
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 4
Lot value (estimated)
- £4,072,797 excluding VAT
- £4,887,357 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 5. SW 1 – Three Rivers
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 5
Lot value (estimated)
- £3,480,961 excluding VAT
- £4,177,154 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 6. SW 2 – Watford
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 6
Lot value (estimated)
- £6,191,328 excluding VAT
- £7,429,594 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 7. SW 3 – Hertsmere
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 7
Lot value (estimated)
- £4,080,044 excluding VAT
- £4,896,053 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 8. West 1 – Dacorum West
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 8
Lot value (estimated)
- £1,517,032 excluding VAT
- £1,820,439 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 9. West 2 – Dacorum East
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 9
Lot value (estimated)
- £4,551,097 excluding VAT
- £5,461,317 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 10. West 3 – St Albans South
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 10
Lot value (estimated)
- £4,444,809 excluding VAT
- £5,333,770 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 11. West 4 – St Albans North
Description
Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 11
Lot value (estimated)
- £3,942,352 excluding VAT
- £4,730,822 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
ParticipationParticipation
Legal and financial capacity conditions of participation
Lot 1. Central 1 – Welwyn Hatfield
Lot 2. Central 2 – Stevenage
Lot 3. East Brox 1 – Broxbourne
Lot 4. East Brox 2 – East Herts
Lot 5. SW 1 – Three Rivers
Lot 6. SW 2 – Watford
Lot 7. SW 3 – Hertsmere
Lot 8. West 1 – Dacorum West
Lot 9. West 2 – Dacorum East
Lot 10. West 3 – St Albans South
Lot 11. West 4 – St Albans North
Please refer to the Instructions to Tenderers document Section 4 for full details
Technical ability conditions of participation
Lot 1. Central 1 – Welwyn Hatfield
Lot 2. Central 2 – Stevenage
Lot 3. East Brox 1 – Broxbourne
Lot 4. East Brox 2 – East Herts
Lot 5. SW 1 – Three Rivers
Lot 6. SW 2 – Watford
Lot 7. SW 3 – Hertsmere
Lot 8. West 1 – Dacorum West
Lot 9. West 2 – Dacorum East
Lot 10. West 3 – St Albans South
Lot 11. West 4 – St Albans North
Please refer to the Instructions to Tenderers document Section 4 for full details
Particular suitability
Lot 1. Central 1 – Welwyn Hatfield
Lot 2. Central 2 – Stevenage
Lot 3. East Brox 1 – Broxbourne
Lot 4. East Brox 2 – East Herts
Lot 5. SW 1 – Three Rivers
Lot 6. SW 2 – Watford
Lot 7. SW 3 – Hertsmere
Lot 8. West 1 – Dacorum West
Lot 9. West 2 – Dacorum East
Lot 10. West 3 – St Albans South
Lot 11. West 4 – St Albans North
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
SubmissionSubmission
Enquiry deadline
25 September 2026, 12:00pm
Tender submission deadline
8 October 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
4 January 2027
Award criteriaAward criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Please refer to the Instructions to Tenderers section 4 for full details of the award criteria | Quality | 80% |
| Price | Please refer to the Instructions to Tenderers section 4 for full details of the award criteria | Price | 20% |
Other informationOther information
Payment terms
Invoices are to be submitted to the Council, in accordance with the Prices and Payment clause in the Conditions of Contract. Payment will normally be made within thirty (30) days of receipt of a correct invoice.
Description of risks to contract performance
In February 2025 the UK Government formally invited Hertfordshire County Council (the ”Council”) and the various district and borough Councils of Hertfordshire to develop proposals for local government reorganisation in Hertfordshire with the aim of re-organising the current two-tier system of local government into a single tier of local government with one or more unitary councils for the whole of the Hertfordshire area. Local government reorganisation is expected to take effect on 1 April 2028, and, on that date, the existing two-tier councils will be dissolved and replaced by four new unitary authorities (being (1) West Hertfordshire (2) South West Hertfordshire (3) Central Hertfordshire and (4) East Hertfordshire and Broxbourne). Existing contracts held by the Council and the district and borough Councils of Hertfordshire are expected to transfer to their successor authorities on vesting day in accordance with the Local Government and Public Involvement in Health Act 2007 and the Local Government (Structural Changes) (Transfer of Functions, Property, Rights and Liabilities) Regulations 2008. These reforms could be subject to change at any time.
As these reforms may occur during the term of this contract and result in changes to the form, structure, size and shape of local government in Hertfordshire, they are a known risk to the Council within the meaning of paragraph 6, Schedule 8 of the Procurement Act 2023 (Act) in that the reforms could jeopardise the satisfactory performance of the contract but because the nature and extent of the reforms are presently unknown, it is not possible to address the risks in the contract. If these risks materialise, the contract may need to be modified under paragraph 5 of Schedule 8 of the Act. Such modification could include, but not be limited to, the need to replace the contracting authority with a successor public authority and/or vary the structure, scope, nature and/or geographical location/boundary within which the contract is delivered.
Tenderers should note that any variation(s) to the terms and conditions of the contract will be made in accordance with its terms.
Conflicts assessment prepared/revised
Yes
ProcedureProcedure
Procedure type
Open procedure
Special regime
Light touch
DocumentsDocuments
Associated tender documents
https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home
Please either register or log in to the above web address, and then ‘express interest’ and ‘opt in’ in order to view the full set of documentation relating to this tender opportunity
Contracting authorityContracting authority
Hertfordshire County Council
- Public Procurement Organisation Number: PWJT-5264-WYMY
Robertson House, Six Hills Way
Stevenage
SG1 2FQ
United Kingdom
Email: strategic.procurement@hertfordshire.gov.uk
Website: http://www.hertfordshire.gov.uk
Region: UKH23 – Hertfordshire
Organisation type: Public authority – sub-central government
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