All Age Carers Support Service
Scope
Reference
OPEN20261763
Description
Redcar & Cleveland Borough Council and Middlesbrough Council are commissioning an All Age Carers Support Service to support unpaid carers across the South Tees area. The service will be designed to meet the needs of adult carers, young carers and carers supporting people living with dementia.
The overarching aim of the service is to ensure carers can access timely, appropriate and preventative support that promotes their health, wellbeing and resilience, enabling them to sustain their caring role where appropriate.
The future service is expected to contribute to delivery of the Councils’ statutory duties under the Care Act 2014 and the Children and Families Act 2014, ensuring carers have access to high-quality information, advice, and support that is accessible and proportionate to their needs.
The contract will comprise three lots as follows:
Lot 1: Adult Carers Core Service
A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support.
Lot 2: Young Carers Core Service
A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development.
Lot 3: Dementia Carers Support and Advisory Service
A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia.
Together, these services will provide a comprehensive support offer for unpaid carers across South Tees, helping to improve outcomes for carers while enabling them to maintain their caring responsibilities safely and effectively.
The contract period is for an initial duration of 4 years, plus an optional 1 x 48 month optional extension period.
Total value (estimated)
- £7,097,525.60 excluding VAT
- £8,517,030.72 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2027 to 31 March 2031
- Possible extension to 31 March 2035
- 8 years
Description of possible extension:
1 x 48 month optional extension period.
The extension will be exercised at the sole discretion
of the Contracting Authorities, subject to satisfactory
contractor performance and continued business
need
Main procurement category
Services
CPV classifications
- 85000000 – Health and social work services
Contract locations
- UKC12 – South Teesside
Lot 1. Adult Carers Core Service
Description
A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support.
Lot value (estimated)
- £4,384,197.60 excluding VAT
- £5,261,037.12 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Young Carer Core Service
Description
A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development.
Lot value (estimated)
- £1,913,328 excluding VAT
- £2,295,993.60 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Dementia Carers Support and Advisory Service
Description
A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia.
Lot value (estimated)
- £800,000 excluding VAT
- £960,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
ParticipationParticipation
Legal and financial capacity conditions of participation
Lot 1. Adult Carers Core Service
Lot 2. Young Carer Core Service
Lot 3. Dementia Carers Support and Advisory Service
Conditions of Participation are included in the
Invitation To Tender, and include:
– Financial Capacity
– Insurance
– Data Protection
– Health & Safety
– Equality Legislation
Please see tender for full details
Technical ability conditions of participation
Lot 1. Adult Carers Core Service
Lot 2. Young Carer Core Service
Lot 3. Dementia Carers Support and Advisory Service
Conditions of Participation are included in the
Invitation To Tender, and include:
– Information Security
Please see tender for full details
Particular suitability
Lot 1. Adult Carers Core Service
Lot 2. Young Carer Core Service
Lot 3. Dementia Carers Support and Advisory Service
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
9 October 2026, 4:00pm
Tender submission deadline
16 October 2026, 2:00pm
Submission address and any special instructions
Please be advised that Redcar & Cleveland Borough Council are conducting this procurement via Open (https://www.open.uk.org
If you go to Browse Opportunities at the top of the page and Filter on Redcar and Cleveland Borough Council you can then search for this opportunity. Tenders must be
submitted via the Open system.
If you require time-critical assistance on submitting your response, please contact the Open Support Team open.support@nepo.org
For non-time critical issues, such as passwords, general account queries and location of information please visit Open hub via
www.open-hub.org/how-to-guides/(https://www.open-hub.org/how-to-guides/ (https://www.open-hub.org/how-to-guides/ (https://www.open-hub.org/how-to-guides/)) or seek
support from open.support@nepo.org.
PLEASE NOTE: The system is accessible 24/7
however, technical support is only available
Monday – Thursday 8:30am-5:00pm, Friday 8:30am-4:30pm
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
10 February 2027
Recurring procurement
Publication date of next tender notice (estimated): 15 September 2034
Award criteriaAward criteria
Lot 1. Adult Carers Core Service
| Name | Description | Type | Weighting |
|---|---|---|---|
| Service Model and Operational Delivery | Describe your operating model for delivering the Adult Carers Core Service, demonstrating how you will meet the requirements set out in the specification. Your response should include, but is not…Show full description | Quality | 30% |
| Governance and Quality | Detail your approach to governance and quality assurance, ensuring the service delivers meaningful outcomes for unpaid carers. Your response should include but is not limited to:• How you will…Show full description | Quality | 30% |
| Communication and Engagement | Explain how you will engage unpaid carers and develop effective collaborative approaches across South Tees. Your response should include but not be limited to:• How you will raise awareness of the…Show full description | Quality | 30% |
| Social Value TOMs | Social Value Part A – Calculator (2%)Social Value Part B – Method Statement (8%) | Quality | 10% |
Lot 2. Young Carer Core Service
| Name | Description | Type | Weighting |
|---|---|---|---|
| Service Model and Operational Delivery | Describe your operating model for delivering the Young Carers Service, demonstrating how you will meet the requirements set out in the specification. Your response should include, but is not limited…Show full description | Quality | 30% |
| Governance and Quality | Detail your approach to governance and quality assurance, ensuring the service delivers meaningful outcomes for young carers. Your response should include but is not limited to:• How you will…Show full description | Quality | 30% |
| Communication and Engagement | Please explain how you will engage young carers and develop effective collaborative approaches across South Tees. Your response should include but not be limited to:• How you will raise awareness of…Show full description | Quality | 30% |
| Social Value TOMs | Social Value Part A – Social Value Calculator – 2%Social Value Part B – Method Statement – 8% | Quality | 10% |
Lot 3. Dementia Carers Support and Advisory Service
| Name | Description | Type | Weighting |
|---|---|---|---|
| Service Model and Operational Delivery | Describe how you will deliver a service that supports unpaid carers of people living with dementia, enabling them to sustain and manage their caring role. Your response should include, but is not…Show full description | Quality | 30% |
| Governance and Quality | Detail your approach to governance and quality assurance, ensuring the service delivers meaningful outcomes for young carers. Your response should include, but is not limited to the following:• How…Show full description | Quality | 30% |
| Communication and Engagement | Explain how you will engage young carers and develop effective collaborative approaches across South Tees. Your response should include but not be limited to:• How you will raise awareness of the…Show full description | Quality | 30% |
| Social Value TOMs | Social Value Part A – Social Value Calculator – 2%Social Value Part B – Method Statement – 8% | Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
ProcedureProcedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authorities
Redcar and Cleveland Borough Council
- Public Procurement Organisation Number: PHZX-3726-LWBD
Redcar and Cleveland House, Kirkleatham Street
Redcar
TS10 1RT
United Kingdom
Telephone: 01642 774774
Email: procurement@redcar-cleveland.gov.uk
Website: http://www.redcar-cleveland.gov.uk
Region: UKC12 – South Teesside
Organisation type: Public authority – sub-central government
Middlesbrough Council
- Public Procurement Organisation Number: PLJH-5252-HJDM
PO Box 500
Middlesbrough
TS1 9FT
United Kingdom
Email: procurement@middlesbrough.gov.uk
Website: http://www.middlesbrough.gov.uk
Region: UKC12 – South Teesside
Organisation type: Public authority – sub-central government
Contact organisation
Contact Redcar and Cleveland Borough Council for any enquiries.
Interested in more social care tenders? View more social care tender opportunities here.
Disclaimer: BFT Consult is not responsible for any errors or omissions contained within this tender notice, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, or timeliness.
