Community Wrap Around and Night Support Service CRN/2026/294
Scope
Reference
CRN/2026/294
Description
Stoke-on-Trent City Council is seeking to appoint one Provider for Lot 1 and one Provider for Lot 2 to deliver two specialist short-term home-based support services for adults aged 18 and over.
The services are designed to support people to remain safely within their own homes during periods of increased need, crisis, recovery, assessment or transition, whilst avoiding unnecessary hospital admissions and long-term residential care placements.
Providers may bid for one or both Lots; however, each Lot will be awarded to a single Provider.
Lot 1 – Night Support Service
Lot 1 is a short-term overnight support service delivered through block rota arrangements. The service is intended for individuals who require short-term support, supervision, observation or reassurance during night-time hours from 11pm – 6am.
The successful Provider will deliver overnight support within an individual’s home, typically during periods of crisis, hospital discharge, deterioration in health, carer breakdown, increased risk or whilst assessments are being undertaken. The service will provide a physical staff presence overnight to monitor wellbeing, manage identified risks and respond to support needs as they arise.
A key function of the service is to gather evidence about an individual’s overnight needs and provide professional observations to support future care planning and decision-making by the Council.
Lot 2 – Wrap Around Support Service
Lot 2 is a flexible short-term wrap around support service delivered through block support arrangements for individuals who require a higher level of support throughout the day.
The successful Provider will deliver short-term intensive home-based support to individuals whose needs require regular monitoring, observation and intervention across extended periods of the day. The service is designed to bridge gaps in support, promote recovery and independence, and provide evidence to inform longer-term care and support planning.
Total value (estimated)
- £691,876.64 excluding VAT
- £830,251.96 including VAT
Above the relevant threshold
Contract dates (estimated)
- 3 March 2027 to 2 May 2029
- Possible extension to 2 May 2032
- 5 years, 2 months
Description of possible extension:
At the discretion of the Local Authority
Main procurement category
Services
CPV classifications
- 85000000 – Health and social work services
Contract locations
- UKG23 – Stoke-on-Trent
Lot constraints
Maximum number of lots a supplier can be awarded: 1
Description of how multiple lots may be awarded:
The Authority reserves the right to limit the number of lots that may be awarded to a single bidder. No single bidder will be awarded more than 1 lot under this procurement process.
Where a tenderer achieves the highest-ranking Most Advantageous Tender (MAT) score in more than the maximum permitted number of lots, the Authority will apply the following objective criteria to determine which lot is awarded to the tenderer.
Providers will be ranked by score at evaluation, and in the case of the same provider scoring first for both lots, they will be given first refusal based on preference for lot, and the other lot will be awarded to the next highest bidder.
Lot 1. Lot 1 – Night Support Service
Description
Lot 1 is a short-term overnight support service delivered through block rota arrangements. The service is intended for individuals who require short-term support, supervision, observation or reassurance during night-time hours from 11pm – 6am.
The successful Provider will deliver overnight support within an individual’s home, typically during periods of crisis, hospital discharge, deterioration in health, carer breakdown, increased risk or whilst assessments are being undertaken. The service will provide a physical staff presence overnight to monitor wellbeing, manage identified risks and respond to support needs as they arise.
Lot value (estimated)
- £254,901.92 excluding VAT
- £305,882.30 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
LOT 2 – Wrap Around Support Service
Description
Lot 2 is a flexible short-term wrap around support service delivered through block support arrangements for individuals who require a higher level of support throughout the day.
The successful Provider will deliver short-term intensive home-based support to individuals whose needs require regular monitoring, observation and intervention across extended periods of the day. The service is designed to bridge gaps in support, promote recovery and independence, and provide evidence to inform longer-term care and support planning.
Lot value (estimated)
- £436,974.72 excluding VAT
- £524,369.66 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Submission
Enquiry deadline
28 October 2026, 2:00pm
Tender submission deadline
2 November 2026, 8:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
10 January 2027
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Technical (Quality) | Quality | 60% |
| Commercial | Price | 40% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authority
Stoke on Trent City Council
- Public Procurement Organisation Number: PDQZ-1442-RZTZ
Civic Centre, Glebe Street
Stoke-on-Trent
ST4 1HH
United Kingdom
Email: categorymanagement@stoke.gov.uk
Region: UKG23 – Stoke-on-Trent
Organisation type: Public authority – sub-central government
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