Principal Provider Home Support
Reference
NCCT43449
Description
The Council wishes to appoint one Principal provider to deliver home support services in Swaffham and Downham (PCN) within Norfolk. The intention is that the Principal Provider will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement.
There has been no market engagement for this specific procurement. This is a re-procurement of a service previously tendered and awarded. Full market engagement took place at this time.
Total value (estimated)
- £14,917,360.64 excluding VAT
- £17,900,832.77 including VAT
Above the relevant threshold
Contract dates (estimated)
- 18 January 2027 to 17 January 2030
- Possible extension to 17 January 2035
- 8 years
Description of possible extension:
The Contract may be extended by up to 60 months at the Council’s discretion. The value is an estimate based on an estimate of usage. The exact value will be determined by service user need.
Main procurement category
Services
CPV classifications
- 85312000 – Social work services without accommodation
Contract locations
- UKH16 – North and West Norfolk
ParticipationParticipation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
SubmissionSubmission
Tender submission deadline
4 September 2026, 11:00am
Submission address and any special instructions
This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://intendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If
you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Tenders may be submitted electronically
No
Languages that may be used for submission
English
Award decision date (estimated)
1 October 2026
Award criteriaAward criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 70% |
| Price | Price | 30% |
Other informationOther information
Description of risks to contract performance
Please note on 19 November 2025, the Minister of State for Local Government and Homelessness made a written statement [UIN HCWS1071] saying that three proposals for unitary local government in Norfolk had been received – these could entail the creation of one, two or three unitary councils.
The Minister announced a consultation exercise, which ended on 11 January 2026. The Minister stated that “once the consultations have concluded, the Government will assess the proposals against the criteria in the invitation and decide, subject to parliamentary approval, which, if any, proposals are to be implemented, with or without modification”. The Government has confirmed that it is minded to create three unitary Councils, subject to parliamentary approval.
On 4 December 2025, the Secretary of State for Local Government made a written statement [UIN HCWS1128] stating that the government intends to establish a Mayoral Strategic Authority for Norfolk and Suffolk as soon as possible, and that it is minded to hold inaugural mayoral elections in May 2028.
Should these processes lead to unitary local government in Norfolk and/or to the establishment of a Mayoral Strategic Authority covering Norfolk (i) the contract may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or (ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk’s current geographical boundaries.
In the event of a change from two-tier to unitary local government in Norfolk and/or the establishment of a Mayoral Strategic Authority covering Norfolk it may be necessary to modify this contract to the extent necessary to permit its continued satisfactory performance.
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
ProcedureProcedure
Procedure type
Open procedure
Special regime
Light touch
DocumentsDocuments
Associated tender documents
Appendix A – T&C.zip
Terms and conditions and schedules
NCCT43449- ITT 5.8.26.docx
ITT to be completed
Appendix 2 Principal Provider Hourly Rate Breakdown.xlsx
breakdown of hourly rate
NCCT43449-Confidentiality Agreement.docx
Contracting authorityContracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Website: http://www.norfolk.gov.uk
Region: UKH15 – Norwich and East Norfolk
Organisation type: Public authority – sub-central government
The Principal Provider Home Support tender documents are available for unrestricted and full direct access, free of charge, at https://www.find-tender.service.gov.uk/Notice/Attachment/A-20157
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